Product name: Floor mounted jib crane
Model: BZ
Parameters: BZ 3.2t-4m H=1.85m; BZ 3.2t-4m H=2.35m
On March 12, 2024, we received an inquiry from a customer who wanted to buy a 3-ton jib crane with a height of 3 meters and a boom length of 4 meters. On the same day, we sent an email to the customer asking for basic parameters, and the customer immediately responded to the question. We also received a positive explanation from the customer when we called. The next day, we sent the product drawings and quotations to the customer, and the customer quickly made a modification request for the product performance in the quotation. After the modification, it was sent again, and the customer did not give any direct feedback. In the next three weeks, the customer did not give any information. In the meantime, we shared the feedback photos and orders of the successful customers, and the customer did not give any feedback. At this time, we wondered if the customer could not receive the email. So, we asked through WhatsApp, and the customer said that he would compare three companies before buying, and he was also considering our quotation.
After another two or three days, the customer began to contact us to inquire about the product performance and put forward new requirements. After quoting four times, the customer wanted to hold a video conference and made changes to the lifting height, color, etc. of the product. Our technical department fully communicated the product information with the customer during the meeting. The customer felt understood and also showed recognition of our company. The advance payment was paid within three days after obtaining the quotation. During the production of the product, the chairman of the customer personally visited our factory and was warmly received by our company. From the raw materials of the product to processing, painting, and testing, the customer frequently praised it, highly recognized our company’s production capabilities, and expressed that he would increase cooperation in the future. At present, the full payment has been received, and the product production has been completed and shipped.
